Delivery and Collection Advice

Due to the nature of imported goods, there can be delays in the shipment of some products.
Please note that all arrival dates are to be used as a guide only, and are not guaranteed.
Customers will be advised by a Lounges Plus representative when items are ready for delivery or collection. Only at this time, can a delivery date be arranged.
Please note any outstanding balances (if any) need to be paid prior to organising a delivery date.
Please refer to the Delivery Information on the back of your Tax Invoice.

The following applies if you elect for a carrier arranged by us to deliver the goods instead of collecting or arranging your own collection and/or delivery of the goods.

It is important that someone is at home to receive the delivery of your purchase on the designated day. No specific time of delivery can be provided. If no person is present to accept the goods on the scheduled delivery day, you will be charged for the non-delivery and a further charge for the re- delivery. Delivery fees are payable separately to the Carrier in cash at the time of delivery. Delivery fees outside of the metropolitan/regional store area will be quoted upon request. Any balance of monies owing must be paid prior to delivery. We can accept credit cards or cash in-store prior to delivery. Credit card payments will also be accepted over the phone. It is important that sufficient, clear and safe access is available to deliver the goods you have purchased, as well as adequate coverings for protection on flooring. It is your responsibility to ensure the items being delivered will fit through any doorways or hallways at your premises, including stairways and lifts. Ensure that the path to the delivery point is free and clear of obstacles. In cases where the goods need to be disassembled to get into premises, additional charges may apply plus any additional re-delivery fees if the goods delivered needs to be returned to the Delivery Centre. To avoid re-delivery fees, please advise at the time of purchase any access problems. Once arrangement for a delivery day is confirmed, there will be a delivery charge as detailed on your invoice. In the event of a re-delivery due to reasons shown in paragraphs above, you will be charged double your original delivery fee. After receiving the goods, please inspect them thoroughly and contact Lounges Plus immediately if there are any issues. Failure to collect or take delivery of goods after 21 days from the date of contact by our delivery personnel may result in the Sales Order being cancelled and all monies paid being forfeited. We make no representations about the Carrier other than those contained in this document, and we are not responsible for delivery by the Carrier. Couriers do not unpack or assemble items and all packing and wrapping materials are your responsibility and will be left at the delivery premises. (In some instances, the Lounges Plus delivery team can offer a VIP delivery service at an additional cost. They will unwrap, assemble and place your new furniture in the room and also take away all packaging materials. Please ask your store of purchase if this service is available in your area.) Any damage to property must be reported to the Carriers delivery driver and recorded at the time of delivery.

The following applies if you elect to collect or arrange your own collection and delivery.

When receiving goods, please inspect thoroughly. We will not accept claims for scratches, indentations, marks, missing colour or any other damage once you have collected the goods. When collecting goods from a store or our warehouse, you must contact them prior to collection and make an appointment. Payment must be made in full before goods can be taken. Payment must be by either cash or credit card. When collecting goods, an original Tax Invoice must be presented. OH&S prohibit our staff from lifting furniture outside of our premises. Please make sure you have sufficient help to carry furniture from our premises to your vehicle. The customer may need ropes and blankets to secure product.