Delivery & Assembly
The following applies if you elect for a carrier arranged by us to deliver the goods instead of collecting or arranging your own collection and/or delivery of the goods.
It is important that someone is at home to receive the delivery of your purchase on the designated day. No specific time of delivery can be provided. If no person is present to accept the goods on the scheduled delivery day, you will be charged for the non-delivery and a further charge for the re-delivery.
It is your responsibility to ensure the items being delivered will fit through any doorways or hallways at your premises, including stairways and lifts. Ensure that the path to the delivery point is free and clear of obstacles. In cases where the goods need to be disassembled to get into premises, additional charges may apply plus any additional re-delivery fees if the goods delivered needs to be returned to the Delivery Centre. To avoid re-delivery fees, please advise at the time of purchase any access problems. Once arrangement for a delivery day is confirmed, there will be a delivery charge as detailed on your invoice.
In the event of a re-delivery due to reasons shown in paragraphs above, you will be charged double your original delivery fee. After receiving the goods, please inspect them thoroughly and contact Lounges Plus immediately if there are any issues. Failure to take delivery of goods after 14 days from the date of contact by our delivery personnel may result in the goods being sent to a central warehouse and will incur a fee of $30 per item per week.
We make no representations about the Carrier other than those contained in this document, and we are not responsible for delivery by the Carrier. Couriers do not unpack or assemble items and all packing and wrapping materials are your responsibility and will be left at the delivery premises.
In some instances, the Lounges Plus delivery team can offer a VIP delivery service at an additional cost. They will unwrap, assemble and place your new furniture in the room and also take away all packaging materials. Please ask your store of purchase if this service is available in your area.) Any damage to property must be reported to the Carriers delivery driver and recorded at the time of delivery.
Due to the nature of imported goods, there can be delays in the shipment of some products. Please note that all arrival dates are to be used as a guide only and are not guaranteed. Customers will be advised by a Lounges Plus representative when items are ready for delivery. Only at this time, can a delivery date be arranged.
Please note any outstanding balances (if any) need to be paid prior to organising a delivery date.
At Lounges Plus, many of our items require basic assembly. Please see a brief outline of assembly that may be required for our furniture and bedding:
- Lounges / Sofas
Clip modular pieces of a Lounge/Sofa suite together. Screw in the legs of the lounge. Clip the backs of a recliner lounge suite onto the base of the recliner. Any electric recliner connections are to be clipped together / plugged in.
- Bed frames
Basic construction includes attaching the bed head and foot to the side rails and positioning the slats onto the bed frame. Where the bed frame has drawers, these often require assembly.
- Dining / Chairs
Table legs to be screwed onto the tabletop.
Seat pads to be screwed onto chairs.
- Handles the occasional timber furniture.
Handles are often required to be screwed on.
- Outdoor furniture
Frames generally require complete assembly.
Basic assembly may apply to other furniture items, please follow the enclosed assembly instructions.
For further information on assembly, you can reach us at firstname.lastname@example.org or 02 9524 1450.