Many of our products at Lounges Plus come with guarantees beyond our obligation under the Australian Consumer Law. You can find these guarantees enclosed within the packaging of your item.
Your rights under the Australian Consumer law:
You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be acceptable quality and failure does not amount to a major failure. Lounges Plus will repair or replace any product with a manufacturing or materials fault for the duration of the guarantee period. The guarantee only applies to products that are used for normal domestic purposes and excludes products used for commercial purposes. The guarantee applies to the original purchaser only and is not transferable. The guarantees under the Australian Consumer Law are in addition to any warranty against defects you are given. Should your product be defective, you may choose to make a claim under Australian Consumer Law.
Exclusions (Subject to the Australian Consumer Law)
To the maximum extent permitted by law, and subject to the Australian Consumer Law, Lounges Plus is not liable, whether in contract, tort (including negligence), under any statute or otherwise, for or in respect of :
Damage caused by incorrect assembly, storage, or transportation beyond original delivery;
Normal wear and tear.
In this regard, please note that the following may occur as a result of natural and normal usage:
<> leathers and fabrics will fade and crease;
<> foam and fillings will soften and form the shape of the user over time;
<> depending on the covering and the degree of use, the covering materials, cushion fillings and suspension may need to be replaced periodically at the purchaser’s expense;
<> scars, marks and differing pore density and colour are natural characteristics of leather;
<> leather and fabric products are upholstered by hand and therefore, the size and weight of these products may have minor variations of up to 5% from the sample products or from any product specifications you have been quoted;
<> damage caused by spills such as acid, solvents, dyes or other corrosive materials, ink, paint, or bodily fluids;
<> damage caused by improper cleaning, negligence, treatment of the product with chemicals, exposing the product to the sun, extreme heat or bright light such as lamps, or otherwise caused by your acts and/or omissions.
It is required that all products delivered are inspected by the customer as soon as they are received. If there is any visible damage to the delivered goods, this needs to be identified to our couriers at the time of delivery. Goods received in packaging must be inspected upon delivery and if any damage has occurred, this needs to be reported to Lounges Plus within 24 hours of delivery.
Any missing or damaged parts must be reported within 24 hours of delivery. If you believe your product is defective, you can make a claim by following the steps as outlined in the section below Lodging a Warranty Claim.
Lodging a Warranty Claim
To claim under these warranties against defect, the Purchaser must:
<> cease using the product immediately after the defect appears; and
<> notify Lounges Plus within 7 calendar days after the defect appears;
<> provide Lounges Plus a copy of the original Tax Invoice;
<> provide a description of the damage or defect;
<> provide, via email, photos of the damage or defect.
Once a claim has been lodged, Lounges Plus will assess your claim, and respond within 10 business days.
If Lounges Plus decide that products or goods are not deemed to be faulty, you may incur any freight or repair fees.
Consumer Guarantee remedies, as subject to the Australian Consumer Law, entitle the Purchaser to:
<> a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage.
<> have goods repaired or replaced if the goods fail to be acceptable quality and failure does not amount to a major failure (Minor Failure).
For goods, there is a “major failure” to comply with a consumer guarantee when:
<> you would not have purchased the product if you had known about the problem; or
the product is significantly different from the description, sample or demonstration model you were shown; or
<> the product is substantially unfit for its normal purpose and cannot easily be made fit within a reasonable time; or
<> the product is substantially unfit for the purpose you told the supplier about, and cannot easily be made fit within a reasonable time; or
<> the product is unsafe.
In the event of a Major Failure of a Lounges Plus product, you can choose to:
<> return the goods to us and ask for a refund; or
<> return the goods to us and ask for a replacement; or
<> keep the goods and ask us for compensation for the difference in value from either the supplier or the manufacturer.
For goods, something is deemed a “minor failure” where is does not satisfy the criteria of “major failure” and can be fixed in a reasonable period of time.
In the event of a Minor Failure of a Lounges Plus product, Lounges Plus can choose to:
<> repair the Lounges Plus product at no cost to you; or
<> replace the Lounges Plus product, at no cost to you; or
<> refund you.
If Lounges Plus fails to provide a repair within a reasonable period of time or cannot fix the problem you can:
<> get it done elsewhere and pass on the cost to Lounges Plus; or
<> ask for a replacement; or
<> ask for a refund; or
<> recover compensation from Lounges Plus for the drop in value below the price the you paid.
Responsibility for Returning Lounges Plus Goods
You are responsible for returning the goods to Lounges Plus at your expense in the circumstances which you have picked up the goods or agreed upon by you or a Lounges Plus representative.
If however, the item is faulty and/or the cost to return, remove or transport the goods will be significant to you, and you have paid any delivery/service expenses in full, then Lounges Plus must arrange for the goods to be collected from you, within a reasonable time and at the expense of Lounges Plus.
Exceptions to Guarantees
Consumer Guarantees don not apply if you:
<> received what you asked for but simply changed your mind;
<> found it cheaper somewhere else;
<> decided you did not like the purchase or had no use for it;
<> misused a product in any way that caused the problem; or
<> knew of, or were made aware of, the faults before you bought the product.
For further information about the Australian Consumer Law and consumer guarantees, visit www.consumerlaw.gov.au