Returns & Exchange Policy

When you shop with us using the Lounges Plus Online store, we want your shopping experience to be easy and as enjoyable as possible. However, if you do find that when you receive your goods, you are not completely happy with your purchase and wish to return or exchange an item please contact our customer service representative via email at and one of our team members will advise you on how to manage this.

Your rights under the Australian Consumer law:

  • Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
  • You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage.
  • You are also entitled to have the goods repaired or replaced if the goods fail to be acceptable quality and failure does not amount to a major failure.
  • Lounges Plus will repair or replace any product with a manufacturing or materials fault for the duration of the guarantee period.
  • The guarantee only applies to products that are used for normal domestic purposes and excludes products used for commercial purposes.
  • The guarantee applies to the original purchaser only and is not transferable.

Guarantees do not apply to:

  • Damage caused by incorrect assembly, storage, transportation beyond original delivery, product use or cleaning of the product.
  • Normal wear and tear or damage, including stains, caused by impacts and accidents.
  • Rips, wearing, pulling, creasing, or fading of upholstery.
  • Fading or discolouration caused by excessive exposure to sunlight.

It is required that all products delivered are inspected by the customer as soon as they receive their goods/items. If there is any visible damage to the items, this needs to be identified to our couriers at the time of delivery. Items received in packaging must be inspected upon delivery and if any damage has occurred, this needs to be reported to Lounges Plus within 24 hours of delivery.

A cancellation fee will apply if:

  • you simply changed your mind.
  • you misused the product in a way that contributed to the problem
  • you asked for a service to be done in a certain way against the advice of Lounges Plus, or were unclear about what you wanted
  • a problem with a service was completely outside of Lounges Plus' control.

Where a change of mind has occurred within 48 hours of a purchase, a 10% cancellation fee will apply. After 48 hours of purchase, our cancellation fee is 30% of the purchase price on standard orders and 50% on special orders/sizes and colours.